CUSTOMER CARE & STORE POLICIES

Policy Center & Concierge Support

Transparent shipping timelines, discreet packaging invariants, sanitary return standards, and direct client concierge contact.

Shipping & Discreet Packaging Invariants

Discreet Outer Packaging

All orders arrive in plain, unmarked brown boxes or padded envelopes. The return address reads simply "GB Logistics" with zero mention of grinders, cannabis, or botanical herbs on the exterior.

24-Hour Verified Dispatch

Orders placed Monday through Friday before 2:00 PM EST ship same-day or within 24 hours. Full carrier tracking numbers (USPS Priority or UPS Ground) are delivered instantly via email and sms.

Shipping Rates & Delivery Speeds

  • Standard Tracked US Shipping (Orders under $75): 3–5 Business Days$4.95
  • Complimentary Insured Shipping (Orders $75+): 2–4 Business DaysFREE
  • Expedited Express (USPS Priority Mail): 1–2 Business Days$12.50

Need to check the live status of an order? Visit our Client Tracking Portal anytime.